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Salesforce Administrator Apprentice

18,000 – 18,000 yearly

London, London, United Kingdom

Last Updated: 05/7/22

Job Description

Role

Salesforce Administrator Apprentice at Wilmington


Description

As a part of Wilmington's Salesforce Administration and Support team, you'll provide day-to-day support to Salesforce users to drive adoption and best practice in Salesforce. This is a fantastic opportunity to gain experience in handling inquiries from Salesforce users and act as an interface between the users and the Salesforce Support Team!


Key Responsibilities

  • Receive, log and track inquiries and requests
  • Set up and train Salesforce users, cleanse and prepare data for upload
  • Provide First Line Support to Wilmington Business Users through Jira
  • Resolve incidents at first contact
  • Data quality management
  • Provide necessary information to Business Users
  • Implement knowledge management
  • Ensure Service Requests handling are implemented in accordance with guidelines
  • Document/update Service Request procedures
  • Monitor usage and advocate best practice
  • Monitor data quality and integrity and perform data tasks (such as de-duping and data cleansing)
  • Assist in the production of user guides
  • Assist in the maintenance of system documentation
  • Provide post-deployment support
  • Contribute to driving adoption
  • Assist in the development of training plans


Entry Requirements

You’ll need to attend an online Zoom screening interview with our Talent Team (don’t worry, we’re a friendly bunch!) and pass initial assessments in Maths and English.


Skills Required

  • Excellent attention to detail
  • Strong organisational skills
  • Good skills in Microsoft office
  • Strong customer service skills
  • The ability to communicate effectively at all levels both internally and externally
  • Ability to work effectively as part of a team.



Company Details

LDN Apprenticeships helps create opportunities for diverse talent to realise their potential. We’ve used our track record in designing apprenticeships to launch ground-breaking new Salesforce apprenticeship programmes within exciting and thriving industries. As a Salesforce Apprentice, you’ll learn from leading Salesforce experts whilst working within a Salesforce enabled business or...