(Archived) Salesforce Administrator Apprentice

Role

Salesforce Administrator Apprentice at Wilmington

Description

As a part of Wilmington's Salesforce Administration and Support team, you'll provide day-to-day support to Salesforce users to drive adoption and best practice in Salesforce. This is a fantastic opportunity to gain experience in handling inquiries from Salesforce users and act as an interface between the users and the Salesforce Support Team!

Key Responsibilities

• Receive, log and track inquiries and requests
• Set up and train Salesforce users, cleanse and prepare data for upload
• Provide First Line Support to Wilmington Business Users through Jira
• Resolve incidents at first contact
• Data quality management
• Provide necessary information to Business Users
• Implement knowledge management
• Ensure Service Requests handling are implemented in accordance with guidelines
• Document/update Service Request procedures
• Monitor usage and advocate best practice
• Monitor data quality and integrity and perform data tasks (such as de-duping and data cleansing)
• Assist in the production of user guides
• Assist in the maintenance of system documentation
• Provide post-deployment support
• Contribute to driving adoption
• Assist in the development of training plans

Entry Requirements

You’ll need to attend an online Zoom screening interview with our Talent Team (don’t worry, we’re a friendly bunch!) and pass initial assessments in Maths and English.

Skills Required

• Excellent attention to detail
• Strong organisational skills
• Good skills in Microsoft office
• Strong customer service skills
• The ability to communicate effectively at all levels both internally and externally
• Ability to work effectively as part of a team.