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Salesforce Administrator

London, London, United Kingdom

Last Updated: 09/3/23

Job Description

Job Description

We are seeking a highly motivated, and passionate, Salesforce Administrator. You’ll have the opportunity to make your mark by working on a variety of projects, industries, and with different types of customers.

You’ll be laser-focused on helping grow the business, through the management of monthly service contracts and assisting with project implementation.

Working with senior management, responsibilities will include:

  • Managing customers on monthly support customers
  • Responding to cases adhering to customer SLAs
  • Handling tasks either solo or as part of a team on project implementations
  • Daily case reporting and management
  • Taking first-line customer service calls
  • Working with the management and consultants to create solutions for customer issues

Candidate Specification

Formal Education and Certification Requirements

  • Salesforce Administrator Certification (must have)
  • Salesforce Sales Cloud Consultant Certification (beneficial)
  • Salesforce Service Cloud Certification (beneficial)

Knowledge and Experience

  • Understanding of all out-of-the-box configuration aspects of Salesforce CRM
  • Experience in managing customers via phone calls and email
  • Basic understanding of Microsoft Word and Excel

Personal Attributes

  • Demonstrably unwavering customer-focus
  • Team player, contributing to a team culture founded on openness, trust and respect
  • Strong sense of collaboration, valuing shared success and making a measurable contribution to that success
  • Excel at relationship building, externally and internally
  • Strong organizational skills, with the ability to effectively deal with competing priorities
  • Excellent written, verbal and data/visual communication skills, able to communicate effectively with clients, stakeholders, immediate team and senior management
  • High levels of technology curiosity

Company Details

Cloud Orca is a Platinum Salesforce partner based in London and has a team of Salesforce advisors, consultants, developers and all-around enthusiasts.  Specialising within multiple industries, our team is made of up certified professionals across all Salesforce products.