Salesforce Administrator

Job Description

We are seeking a highly motivated, and passionate, Salesforce Administrator. You’ll have the opportunity to make your mark by working on a variety of projects, industries, and with different types of customers.

You’ll be laser-focused on helping grow the business, through the management of monthly service contracts and assisting with project implementation.

Working with senior management, responsibilities will include:

• Managing customers on monthly support customers
• Responding to cases adhering to customer SLAs
• Handling tasks either solo or as part of a team on project implementations
• Daily case reporting and management
• Taking first-line customer service calls
• Working with the management and consultants to create solutions for customer issues

Candidate Specification

Formal Education and Certification Requirements

• Salesforce Administrator Certification (must have)
• Salesforce Sales Cloud Consultant Certification (beneficial)
• Salesforce Service Cloud Certification (beneficial)

Knowledge and Experience

• Understanding of all out-of-the-box configuration aspects of Salesforce CRM
• Experience in managing customers via phone calls and email
• Basic understanding of Microsoft Word and Excel

Personal Attributes

• Demonstrably unwavering customer-focus
• Team player, contributing to a team culture founded on openness, trust and respect
• Strong sense of collaboration, valuing shared success and making a measurable contribution to that success
• Excel at relationship building, externally and internally
• Strong organizational skills, with the ability to effectively deal with competing priorities
• Excellent written, verbal and data/visual communication skills, able to communicate effectively with clients, stakeholders, immediate team and senior management
• High levels of technology curiosity