Salesforce Senior Consultant/Administrator

Senior Salesforce Systems Analyst

PLI serves lawyers and other professionals with innovative programs and publications. With a sterling
reputation developed over 80+ years, PLI is a trusted resource for the legal community and known for its
dedication to providing pro bono training and resources to ensure access to justice.

KEY RESPONSIBILITIES
• Understand business needs and translate them into functional user requirements
• Implement new enhancements including the creation of custom fields or objects, process
automation, and/or data mapping.
• Work with our BA & QA team members to determine testing & release strategy.
• Identify opportunities for redesign, development, and enhancement of current processes; make
recommendations for process improvements and work with the members of the team working
on Salesforce.com development to establish a delivery plan.
• When partnering with Information Technology (IT) teams to release SF.com changes, act as
liaison between IT and SF.com users to refine requirements, pursue open questions, determine
technical design, and proactively communicate with SF.com users as necessary
• Ensure coordinated Deployment Process in partnership with IT teams or members of the SF.com
team to reinforce high integrity (few bugs/missing steps) in each production release.
• Support the evaluation, implementation, and adoption of integrated applications connected to
SF.com.
• Develop methods to monitor Salesforce.com data after each release to ensure that the
anticipated processes are working as expected and coordinate across teams if issues are
identified.
• Develop and deliver training materials for new users and new features, enhancements, or
changes to the system.
• Act as Tier 2 support of issues that are surfaced to the Salesforce Team or where the teams
need subject matter expertise.

QUALIFICATIONS AND REQUIREMENTS
• Bachelor’s degree required
• Excellent interpersonal, organizational, written and presentations skills.
• Incentive compensation planning and calculation experience is a plus
• Experience working with a subscription and/or membership business model is preferred.
• Strong organization and problem-solving skills are a must.
• Ability to efficiently manage daily responsibilities and prioritize duties.
• A driven, self-motivated professional who is willing and able to take on additional responsibility.
• Minimum of 4 years professional working experience with 3+ years of experience as a
Salesforce.com administrator
• Salesforce Administrator certification required
• Proven ability to design and implement new processes and facilitate user adoption.
• Ability to understand complex requirements and assess the impact of new requirements on
Salesforce.com including all upstream and downstream applications, systems, and processes.
• Strong understanding of the Salesforce.com platform best practices and functionality with the
ability to build custom apps and objects, formula fields, workflows, custom views, and other
content of intermediate complexity.
• Experience working with large amounts of data and using Salesforce data management tools
such as Data Loader and Data Import Wizard required.


This client offers a generous benefits package and is committed to creating an interesting, collegial, and
supportive work environment:
• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development
opportunities
• Work-life balance initiatives
• One-time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year

Only those applicants who meet our requirements for this position will be contacted.