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(Archived) Salesforce Associate

Last Updated: 05/2/23

Job Description

ABOUT THE ROLE

Reporting to the Senior Manager of Program Evaluation, the Salesforce Associate is responsible for supporting the operations of K1C’s Salesforce system. K1C uses Salesforce to manage development (fundraising) operations and relationships with donors, prospects, and grass-tops partners. K1C's Salesforce uses Nonprofit Success Pack (NPSP) standard objects, but is planning to migrate over an existing database of grassroots partners, including families, parent leaders, and community partners who engage with our organization. There will be a definite need for additional custom fields and record types, with a possibility of custom objects. K1C currently uses limited automation, primarily in Process Builders and Flows, to support development activities, but would be interested in additional automation as we broaden the application of Salesforce to our program work. K1C’s Salesforce instance will grow to include up to 25 licensed users interfacing with the system in various ways.

On a daily basis, the Associate will respond to questions or issues from users throughout the organization and will resolve technical and functional support issues, manage new batch uploads, create reports, review data quality and provide training to personnel and end-users on new features and functionality. On a less frequent basis, the Associate will work with leadership to document and implement new processes, modify the existing configuration, integrate new applications, and more.

WHAT YOU BRING

First and foremost, we are looking for amazing people who have diverse backgrounds and experiences, are inspired by our mission, and are highly motivated to change children's lives through education. We value diversity in terms of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience, and our team at all levels shows this. You'll be right at home here if you cultivate strong relationships and push yourself, your work, and the people around you to the next level. We encourage those with the following identities to apply: Black, Latinx, Asian American, and Pacific Islander, Indigenous people, LGBTQIA+ and non-binary people, veterans, people living with disabilities, and others with lived experience of being part of marginalized communities.

RESPONSIBILITIES

  • Implement new configurations as needed, including the creation of custom objects and fields, workflows, email alerts and templates, campaigns, and more

  • Create new reports and dashboards

  • Create and maintain system documentation for all functional areas

  • Create and document an internal training program including each department’s use of Salesforce, and provide live support and training to new and existing users regularly

  • Monitor and manage all system releases for Salesforce, Nonprofit Success Pack (NPSP), and any integrated apps

  • Import and update data into Salesforce regularly

  • Strategize with team leadership to address issues within or affecting Salesforce as needed

  • Identify system usage problems and craft solutions as needed

SKILLS & COMPETENCIES

  • Minimum of 1 year of Salesforce administration experience and/or training; or equivalent combination of education and experience, ideally at a nonprofit organization

  • Salesforce Administrator certification encouraged (or certification achieved within 6 months of hiring), additional certifications preferred.

  • Proficient knowledge of the Nonprofit Success Pack, one or more Salesforce-based data import tools (i.e., NPSP Data Import Tool, Data Loader, DemandTools, Apsona, etc.), experience and comfort with Salesforce Lightning

  • You can work effectively with a wide variety of people

  • You have strong communication skills

  • You feel comfortable presenting to a group and creating learning agendas

  • You are passionate about the potential of kids in our city and working to provide high-quality education options for all; your decisions are consistently made through the lens of what is best for students and their families

  • You are committed to providing high levels of service to various internal and external stakeholders

  • You anticipate and work to overcome challenges, persevere, and meet goals

  • You have experience solving complicated and multi-faceted problems and generating a variety of innovative, effective solutions

  • You have a proven record of collaborating with team members and partners to achieve ambitious goals; you quickly build trusting relationships and understand personal motivations; you value differing opinions and seek out dissenting perspectives to strengthen solutions

  • You can translate complex content to key decision-makers and stakeholders, adapting framing and messaging based on the audience

  • You thrive in a dynamic, fast-paced environment, able to strategically prioritize time and competing initiatives, focusing on those that will have the greatest impact on students

  • You crave feedback and identify what you need to excel, striving to improve upon the status quo constantly

  • You have strong project management skills. You can balance the big picture with attention to detail while maintaining a high bar for quality and a high level of productivity

ADDITIONAL REQUIREMENTS

Being fully vaccinated against COVID-19 is a condition of employment at Kids First Chicago. This includes receiving a booster shot, if eligible. If you receive an invitation to interview, we can answer any questions you may have during the interview process. This includes those with underlying health conditions or other circumstances that might preclude you from being vaccinated. If a job offer is made, new hires are expected to show proof that they have been vaccinated before they start.

APPLICATIONS

To apply, please email your cover letter and resume to [Register to View] style="font-weight: 400;"> Please include the position name in the subject line of your email.

Company Details

Kids First Chicago (K1C) is a non-profit 501(c)(3) organization dedicated to ensuring that every child in Chicago has access to a high-quality public education. We believe that a healthy education environment where kids, schools, and communities thrive is the key to a world-class city. We believe that those closest to our students—families, community members, and educators—are best equ...