Salesforce Administrator

Flexible Location Options

• Fully Remote but only if you reside in the following states: AZ, CA, CO, OR or WA.
• Hybrid or On Site (Costa Mesa, CA) is also available.
• (PST working hours)

Who We Are

Brand ID is a global apparel trim, packaging and UPC supplier with the goal of creating a seamless process for trim design, development and delivery. We design everything with our customers in mind and have created an ordering, manufacturing and distribution system that offers them complete control. We work with over 500 brands around the globe to supply more than 10,000 apparel manufacturers in over 100 countries. Brand ID is the packaging and apparel trim company for the modern brand.

Who You Are

The ideal candidate succeeds working in a fast paced, dynamic environment, thrives on finding solutions to daily challenges and is a lifelong learner. Embodied characteristics include attention to detail, proficient problem solving and the ability to multitask. Self-motivation, ownership and an inherent sense of urgency is critical.

What You’ll Do

You will operate in a flexible and proactive work environment to facilitate a quick response to evolving business objectives and growth. You’ll share responsibility for our Org’s health, security, performance, DevOps and knowledge management - building towards a Well-Architected Org that is Trusted, Easy and Adaptable. You’ll work closely with other “adminelopers”, end users and department leaders.

• Maximize Salesforce’s out of the box capabilities
• Identify unused or underutilized platform features
• Implement efficient and scalable solutions to meet business requirements
• Largely built using low code and programmatically extending as needed
• Maintain and refactor existing builds
• Manage and build upon existing integrations
• Accelerate development and deployments by leveraging release applications such as DevOps Center
• Manage and maintain development environments (Dev/QA, UAT)
• Proactively perform system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Proactively manage and triage automation errors/bugs
• Manage and triage user submitted issues via ticketing system(s)
• Provide technical support and guidance to end users of our internal and customer-facing Salesforce environments
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Create and maintain up-to-date documentation
• Occasionally create custom reports and dashboards within the Salesforce platform
• Deliver exceptional user experience and service
• Continuously learn and stay current with Salesforce features and best practices

Basic Qualifications

• 3-5+ years of proven experience in a Salesforce Administrator / Admineloper role
• Well rounded up-to-date knowledge and hands on experience with Salesforce’s out of the box capabilities
• (Lightning) Sales Cloud, Service Cloud
• Extensive declarative/low code development experience using best practices
• Understanding of basic triggers/Apex code knowledge
• Proven experience in delivering solutions through the development lifecycle, from concept to deployment and maintenance
• Team-player who can also work independently
• Certified Salesforce Administrator, Platform App Builder or other equivalent qualification
• Ability to handle competing priorities in a fast paced environment
• Ability to quickly learn and adapt to new technologies.
• Experience managing and triaging user submitted issues via ticketing system(s)
• Strong problem-solving skills and ability to assess a problem and determine an effective course of action with sustainable solutions
• Experience using Salesforce data tools (Data Loader)
• Highly organized, detail oriented, ability to proactively communicate status
• Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams
• Understanding of the capabilities and constraints of the Salesforce application coupled with good understanding of standard business processes (Sales, Support, Operations, etc.)

Preferred Qualifications

• Programmatic development experience with Apex, Lightning Web Component, LWR, etc.
• Knowledge of/Experience with SOAP, REST, GraphQL
• Experience with B2B Commerce, Experience Builder, Financial Force.
• B.S / B.A. degree in Information Systems, Business, or other related discipline.

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Profit sharing