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Senior Salesforce Administrator

Washington, Washington DC, United States

Last Updated: 14/3/23

Job Description

Women for Women International (WfWI) seeks a candidate with experience administering and architecting Salesforce organizations with a focus on continuous improvement of the platform.

As Senior Salesforce Administrator, you’ll play a vital role at WfWI. You will need a deep understanding of the Salesforce platform but, just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions. You will own the integrity and strength of the solutions recommended. You’ll be acting as a trusted advisor and support resource to various global teams, such as in fundraising, marketing, programs, and information technology operations. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

The location for this position is flexible wherever we have an existing Women for Women Office or regions where we have programs. The possible locations include Afghanistan, Iraq, Nigeria, the Democratic Republic of Congo, South Sudan, the United States, the United Kingdom, and Germany.

The role works in collaboration with others and is accountable for:

· Respond to other teams' schedules and quickly adapt to the changing needs of the organization,
· Collaborate with the global IT team, consultants, and colleagues from across the organization to create prototypes and proofs of concept as a means of eliciting and defining requirements,
· Manage contracts and vendor relationships, maximizing their engagement to support the missions of the organization and ensuring all vendors get paid on time,
· Coordinate with consultants and internal teams to deliver on agreed outputs,
· Provide managers and the rest of the organization with state of relevant systems and progress bi-weekly, monthly, quarterly, and annual reports,
· Assist the Head of Global IT in the preparation of budget and progress report presentations for the Leadership Team (LT),
· Coach and influence teams to maximize the use of available systems.

Physical Demands:

May require bending, lifting, standing, sitting, computer work, etc.
*This job description may be modified from time to time at the discretion of WfWI.

Key Responsibilities (Deliverables)

This is a business-facing role with the following responsibilities:

· Conduct research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,
· Groom and refine the Salesforce product backlog in liaison with stakeholders on the project,
· Collaborative project and workstream planning.
· All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
· Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
· Understanding of basic triggers/Apex code knowledge
· Sandbox environment management
· DevOps/release management experience
· Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
· Identify unused or underutilized platform features
· Create a platform roadmap and define priorities, liaising with stakeholders
· Own the communication of any platform changes to end users and stakeholders
· Data management to improve Salesforce data quality, implementing rules and automation as needed
· Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer
· User support tickets
· Monitor and improve user adoption
· New user and ongoing user training
· Technical documentation
· Management of integrated applications and third-party suppliers, including Marketing Cloud, DupeBlocker, Nonprofit Success Pack, Spanning, DemandTools, Conga, Wufoo, Apsona, and middlewares such as Zappier.

Skills and Qualifications

· +9 cumulative work experience in designing, developing, and testing systems and business solutions in multicultural, multiregional organizations,
· Strong Salesforce product knowledge and at least +5 years’ of Salesforce Administration hands-on experience with Sales Cloud, Nonprofit Cloud, and/or Nonprofit Success Pack,
· Certified Salesforce Administrator,
· Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
· Excellent communication skills, written, verbal, and interactive when online,
· Ability to have a flexible work schedule, which may include early mornings, evenings, and weekends. May be required to work beyond normally scheduled hours occasionally.
· A pro-active personality with a can-do attitude and platform enhancements
· Designing scalable, best-practice solutions
· Excellent relationship-building skills
· Ability to liaise with stakeholders at all levels
· Translating requirements into technical solutions
· Experience in change management and governance
· Training end users and key stakeholders
· Technical documentation
· Available and responsive to questions
· Experience implementing Salesforce configuration changes
· DevOps/release management experience
· Willingness to work and support teams across time zones

· Bachelor’s degree in Information Systems, Business Administration, related fields or equivalent professional qualifications
· Understanding of basic triggers/Apex code knowledge
· Demonstrates continued personal/professional development
· Active in the Salesforce community


401K/ Retirement, Health and Dental Insurance, PTO, and a supportive, flexible and international work environment.

About Women for Women International

Since 1993, Women for Women International, a global NGO, has invested in the power of over 500,000 women who are forgotten – the women survivors of war and conflict. We support them in learning the social and economic skills they need to rebuild their lives, their families, and their communities.

Our core belief is that stronger women build stronger nations. Women who enroll in our programs in Afghanistan, Bosnia and Herzegovina, the Democratic Republic of the Congo, Iraq, Kosovo, Nigeria, Rwanda, and South Sudan, break the isolation of war and conflict. They gain access to knowledge, resources and tools needed to earn and save money, improve health and well-being, influence decisions in their home and community, and connect to networks for support.

Over the next ten years, our goal is to scale our impact to improve the lives of millions of the most marginalized women affected by war and conflict. Our vision is to create a world in which all women determine the course of their lives and reach their full potential.

We know that women pass on their knowledge to their neighbors and children, creating a ripple effect for generations. By investing in women, we create a better world for all of us – a world that’s more equal, peaceful, and prosperous.

That is the power of women, for women.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Women for Women International, we know that our people and organizational culture provide the foundation to achieve our mission. Diversity, equity, and inclusion (DEI) are central to everything we do. Read more about our commitment to DEI.

All our employees are required to adhere to WfWI’s Code of Conduct and Safeguarding policies and to our organizational values: Empowerment, Integrity, Respect, Resilience.

Company Details

About Women for Women International Since 1993, Women for Women International, a global NGO, has invested in the power of over 500,000 women who are forgotten – the women survivors of war and conflict. We support them in learning the social and economic skills they need to rebuild their lives, their families, and their communities.  Our core belief is that stronger women build stron...