Senior Salesforce Administrator

Role: Senior Salesforce Administrator
Location: United Kingdom

WHO WE ARE

As the leading provider of Digital Asset Management (DAM), Canto helps teams around the world to organize, find, and share important creative files such as images, videos, and other media, by ensuring that assets are stored in a secure, centralized location. Iconic brands like LinkedIn, Godiva, PayPal, and Gymshark trust Canto to empower their creative teams and streamline their workflows.

At Canto, you can expect to join a warm and welcoming team in a business that wants you to succeed. Employee satisfaction is of paramount importance to us, and we show this through a wide range of benefits including working from home, flexible working hours, at least 25 days holiday per annum, and additional benefits offered for wellness, food, and home internet. We know how important the role of Senior Salesforce Administrator is to our business and are committed to supporting your personal and professional development.

THE OPPORTUNITY

Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages , and retains best-in-class talent!  As Senior Salesforce Administrator, you’ll play a vital role at Canto. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the Salesforce roadmap. Our Salesforce user experience is of great importance to Canto; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

WHAT WE ARE LOOKING FOR

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact. 

RESPONSIBILITIES 

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Monitor and improve user adoption
• New user and ongoing user training 
• Maintain and update detailed technical documentation
• Management of integrated applications and third-party suppliers including Intacct, Maxio/SaaSOptics, and other sales tools such as Outreach, ZoomInfo, etc.

ABOUT YOU 

• Certified Salesforce Administrator
• A proactive attitude to platform enhancements
• Designing scalable, best-practice solutions 
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with Sales Cloud, Service Cloud
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
• Remain positive and resilient in the face of objections and setbacks
• Team player with the ability to work in a high-energy sales team environment
• Polished verbal and written communicator with superb organizational & follow-up skills
• Fluent in English, and additional language skills are a plus (French, Spanish, German)
• You can work both independently and in a team setting

WHY JOIN CANTO? 

• Startup environment within a stable, industry-leading company
• Competitive base salary and equity
• Personal benefit stipends (health, phone/internet, food, public transportation)
• Any equipment/software/tech that you need to do your job remotely
• Strong team collaboration
• Opportunities for Growth and Mentorship

Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.