Salesforce Administrator

About us

We're the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

The Salesforce Administrator will lead the developing, maintaining, and improving our Salesforce environment, ensuring efficient and effective management of the Boat Safety Scheme's (see below) Quality Assurance & data and processes. This role will work closely with various departments, including, marketing, and customer support, to improve our customer and stakeholder experience through Salesforce. Other duties include:

• Manage and continually improve all data inputs in support of the BSS Examiner Development Strategy, including monitoring examiner performance and providing direction, feedback, and support to them, and making recommendations for improvement to the BSS Manager.
• Provide data in support of the BSS Quality & Risk Management Process, to ensure that known and accepted boat-related risks are effectively managed.
• Develop, build and maintain key relationships and partnerships with various third parties in order to effectively gather and manage data inputs in respect of both the BSS Examiner Development Strategy and the BSS Risk Management Process.
• Support the wider delivery of the BSS business plan through participation in and project management of projects.

Location

The role will be based working from home, with the allocation of a nearby Hub for collaborative working in our main hub locations:

Our main hubs include Leeds, Birmingham, Newark, Gloucester, Milton Keynes, Burnley, Ellesmere Port and London.

This is a national role and there will be an expectation that the successful candidate will be able travel to attend meetings or fieldwork throughout the waterway network of England and Wales, per the advanced direction of your line manager.

About BSS

The Boat Safety Scheme, or BSS, is a public safety initiative owned equally by the Canal & River Trust and the Environment Agency. Its purpose is to help minimise the risk of boat fires, explosions, or pollution harming visitors to the inland waterways, the waterways' workforce and any other users. We work from Inverness to Devon, Wales to the East Anglian coast helping to identify and reduce boat related risks on canals, rivers, lochs, lakes and Broads across 14 inland navigation and harbour authority areas.

The BSS is administered by the Canal & River Trust, the charity and navigation authority that looks after 2,000 miles of waterways across England and Wales. The BSS team, including this role, are employees of the Trust and we all play our part in ensuring canals and rivers are spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

Key accountabilities

In support of the BSS Examiner Development Strategy:

• Through Salesforce, administer the Quality Assurance Programme, field assessments, desktop assessments and continued monitoring of the Examiner support process, including reporting performance, engage directly with BSS Examiners to influence improved performance and escalate poor performance issues to the BSS Manager.
• Develop and configure Salesforce, to support the BSS including improving and routinely running Salesforce reports, creating, and modifying objects, fields, workflows, process builders, integrations and validation rules.
• Maintain and optimize the Salesforce platform, including managing users, data, and security settings whilst maintaining documentation for Salesforce processes, configurations, and best practices.
• Monitor Salesforce data quality and ensure accuracy and completeness of information and GDPR.

In support of the BSS Risk Management Process:

• Establish and maintain formal and informal partnerships with the National Fire Chiefs Council, Home Office Fire Safety Unit and individual fire and rescue authorities to effectively gather data and influence collaborative policies.
• Establish and maintain formal and information partnerships, such as HM Coroners officers and navigation authority staff, to effectively gather data for the Process.
• Lead on obtaining boat related incident data collection from Navigation Authorities and other sources, populate and conduct risk data analysis in support of the identification of risk trends.
• Assist compliance with BSS regulatory requirements and procedures. You'll work proactively with consultants and internal colleagues to ensure quality assurance processes are followed, reporting on trends & process improvements to support BSS Committees.

About you
Technical:

• Educated to degree level in information systems, Business Administration, or a related field, advantageous.
• Salesforce Administrator certification with several years’ experience working with Salesforce. Knowledge of Various salesforce products: Sales Cloud, Service Cloud, Experience Cloud.
• Detailed Salesforce data mining and data analysis and the achievement of accurate results.
• Possess quality assurance accreditation/certification/audit standards and processes.
• Experience of Deployment Tools (like Change Sets or Metadata API) and Salesforce Sandboxes.
• Fully adept with business software systems in particular Microsoft office 365 including advanced Microsoft Excel skills including Pivot Tables. Experience of cloud-based computing.

General:

• Excellent understanding of Salesforce best practices, configuration, and functionality.
• Excellent problem-solving and analytical skills, written and verbal communication, with strong report writing and presentation skills.
• Detail-oriented, organized, and capable and effective of working independently and collaboratively working as part of a small team and self-motivated to work largely unsupervised remotely at home away from colleagues.
• Highly competent at manipulating and interpreting data in accordance with varying business needs.
• Ability to manage multiple tasks and priorities in a fast-paced environment, with excellent attention to detail.
• A confident communicator able to build working relationships using strong interpersonal, negotiating, and influencing skills and keenly adept at collaborative working with stakeholders and partners to achieve common goal.
• Ability to undertake difficult conversations in a supportive context that encourages enhanced performance of other.
• Ability to remain calm and work to tight deadlines Interest in contributing to areas beyond specialist responsibility as part of team working.
• A current driving licence and prepared to travel on BSS business including overnight stays.

To Apply: click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

Interviews: Initial interviews will be conducted virtually by MS Teams.

If you have any questions about the role, please contact: [Register to View]

What We Offer

In addition to your salary of £40,000, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found here (https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits).

• Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
• 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
• Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home.
• Annual £200 personal learning & growth award to spend on any learning related activity.
• Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
• Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
• 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
• Free fishing facilities across our canal network.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us