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(Archived) Salesforce Business Analyst

Last Updated: 11/8/22

Job Description

Supermums is an award-winning recruitment company with a difference. We specialise in placing skilled candidates in flexible roles within the Salesforce ecosystem. We work with an exciting and impressive range of companies to support their recruitment process. The following job position is working for one of our clients and we welcome you to contact us for more information and discuss further if you feel you have the skills and experience to apply. If you would like to discuss any other potential jobs we may have available at the moment, then please register with us at

Salary: Up to £70,000 per year

Location: Hybrid, London

Term: Permanent

Salesforce Business Analyst

The future of energy is digitised, decarbonised and localised. Our client needs revolutionary thinkers to help their customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.

When you join their Team, you will have the opportunity to contribute and make an impact every single day.


You will coordinate the change initiatives and contribute to the development of the Salesforce CRM application, which is an essential role as they grow and need to maintain a strong customer-centric service delivery across a greater number of touchpoints. You will help extract greater value from the existing Salesforce implementation and improve business development activity through efficiency savings and prioritisation of key business area activities.

In this role you will be involved with the following:

  • Build a clear requirement gathering strategy / workshop plan for each customer engagement;
  • Lead discovery workshops; facilitate large audience discussions and present solutions;
  • Perform rapid analysis and decomposition of complex business information into functional requirements;
  • Take ownership of customer processes; analyse and record current state technology and processes;
  • Demonstrating excellent communication skills by maintaining close communication with clients and gather feedback;
  • Working closely with the team to identify new capabilities within the Salesforce ecosystem;
  • Managing the business requirements gathering and traceability processes;
  • Working with business users, completing requirements elicitation & management and translate their URS (user requirements) into FRS (functional spec) documents and Acceptance Criteria;
  • Ensure all changes are adopted well using clear communications with all of the relevant users.

To be successful, you are likely to have the following skills/experience:

  • Previous experience as a Business Analyst;
  • Have demonstrated experience and knowledge of Salesforce;
  • Experience in stakeholder management and requirements gathering, workshop facilitation;
  • Salesforce ADM201, or any additional certifications;
  • Demonstrated experience on delivering across multiple implementation projects;
  • Hands on Salesforce experience desired;
  • Experience implementing and integrating and configuring substantial system improvements within Salesforce, (e.g. using new objects, flows, process builder, workflows, validation rules).

What else do we offer?

  • A genuine commitment to smarter working – our client recognizes your work/life balance matters;
  • Paid time off to volunteer in your community;
  • Excellent benefits package including private medical insurance/dental cover and non-contributory pension from month three.


Celebrating their inclusive and diverse culture is core to what our client does. They value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

They know that for their business to thrive they need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. They view diversity as one of the key enablers that helps their business to grow.

Company Details

Our mission is to accelerate the careers of women and other professionals in the Salesforce eco-system through providing training and employment support. Supermums empowers mums (dads and those who aren’t parents) to develop their career in the Salesforce ecosystem. No matter what you are into, this innovative sector has a place for you and you don’t need to be techie to understand it...