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Last Updated: 06/9/22

Job Description

Salesforce Business Analyst

The Role
We are looking for an enthusiastic, ambitious and talented Salesforce Business Analyst to join our team. Your job will be to survey and evaluate our customers' business procedures, administration, and data needs. Then, you’ll work to design and implement the Salesforce customer relationship management (CRM) platform across the entire organisation. Your end goal is to utilise the cloud technology platform from Salesforce to effect change in every department that improves the client experience. Communication and documentation is key and you will be required to report on your findings and present solutions that support the system design to customers and key stakeholders. This role would suit someone with a passion for management consultancy who likes to improve business processes and enable the client to release the key performance indicators that are outlined in their business plan and CRM strategy. Location Home-based but will require regular client visits, trips to the London office and sometimes international travel

Responsibilities Include

  • Deliver, oversee and ensure quality of Salesforce implementation projects from start to finish on time and within budget
  • Performs “As-Is” and Fit/Gap analyses in to map the Cloud technology’s offerings and capabilities to the Client business needs
  • Works closely with technical architects to make the bridge between the business team and IT team
  • Presents and leads sessions and requirement workshops, based on Waterfall or Agile Delivery Methods
  • Has sufficient knowledge of the Salesforce platform to make adequate design decisions & propose solutions to requirements based on industry & technology best practices
  • Understands the importance and is able to design Salesforce solutions integrated in the IT application landscape (example: integrations to ERP & reporting systems)
  • Manages teams of highly qualified functional and technical resources (both on-shore and off-shore)
  • Defines test cases and leads contractual testing to confirm that solution performs as per the business requirements
  • Coordinates releases and post Go-Live materials (e.g. training documentation, training sessions)
About You
  • Salesforce certifications
  • Min 1-5 years of experience in delivering Salesforce implementation projects
  • Advanced experience with configurations
  • A background in CRM process design and implementations
  • Salesforce Consultant/ Business Analyst experience
  • Experience gathering requirements and creating user stories
  • Experience with/knowledge of Agile methodology
  • Strong presentation and communication skills
Don’t be put off if you do not meet 100% of the skills and experience - far more important to us is an inquisitive mindset, willingness to learn and a can-do attitude. Benefits of working at CloudSmart We’re proud to offer an environment perfect for creativity, fun and sharing ideas. We offer a competitive salary and a generous range of benefits:
  • Competitive Salary
  • Remote Working flexibility
  • Paid Training and development
  • Competitive Holiday Allowance
  • Pension
  • Health Care
  • Life assurance
  • Regular team lunches, socials, events and office drinks

Company Details

Founded in 2017, CloudSmart is a Platinum Salesforce Partner that helps businesses of all sizes maximise their Sales and Marketing efforts. Our team of employees is crucial to the success we have had so far. We work in a close team who enjoy regular team trips and days out. With our London-based office, we use this space to meet up regularly to work together and collaborate on projects. Our team...