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(Archived) Sales Operations Analyst

Last Updated: 05/10/22

Job Description

Supermums is an award-winning recruitment company with a difference. We specialise in placing skilled candidates in flexible roles within the Salesforce ecosystem. We work with an exciting and impressive range of companies to support their recruitment process. The following job position is working for one of our clients and we welcome you to contact us for more information and discuss further if you feel you have the skills and experience to apply. If you would like to discuss any other potential jobs we may have available at the moment, then please register with us at https://supermums.org/recruitment/apply-for-salesforce-roles/

Salary: Up to $60,000 per annum

Location: Remote – USA

Term: Permanent

Job Description

  • Proactively identify and manage SFDC projects to increase efficiency for the North America Market Unit
  • With the Enterprise Systems Team, create new SFDC processes and workflows based on stakeholder requirements and feedback
  • Work closely with North America Market Unit Leadership to prioritize SFDC projects and submit routine project reports
  • With the Enterprise Development Team, manage the software testing process, including devising test plans and creating test cases
  • Collaborate with team members during all phases of the project cycle to ensure processes are running smoothly
  • Establish programs to ensure data validity through the routine review of accounts, leads, territory assignments and other reporting fields
  • Build SFDC reports and dashboards for the Market Unit including reports for Executive Management, field representatives, Learning and Sales Enablement
  • Develop ad hoc reports using data from other databases including enterprise systems
  • Analyze and present findings on data collected
  • Import leads, contacts and other data into SFDC
  • With the Sales Learning Team, create training collateral and standard operating procedures for SFDC processes
  • Provide SFDC training and North America Market Unit end-user support
  • Perform quality assurance functions to validate data and procedural changes
  • Perform various other duties as assigned

Qualifications

  • Bachelor’s Degree in Business Administration, Computer Science, or equivalent education preferred
  • 2+ years’ experience in Sales, Sales Operations or Customer Service role
  • 1-3 years’ extensive experience with Salesforce structure and applications
  • Willing to obtain Salesforce Administrator Certification within 6 months of hire date

Communication Skills

  • Strong oral and written communication skills

Computer Skills

  • Proficient knowledge of Microsoft Word and PowerPoint is required
  • Expert knowledge of Excel is required

Other Skills/Requirements

  • Excellent project and change management experience
  • Strong analytical and problem-solving skills
  • Close attention to detail
  • Ability to adapt in a fast-changing environment

Company Details

Our mission is to accelerate the careers of women and other professionals in the Salesforce eco-system through providing training and employment support. Supermums empowers mums (dads and those who aren’t parents) to develop their career in the Salesforce ecosystem. No matter what you are into, this innovative sector has a place for you and you don’t need to be techie to understand it...