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Business Analyst

35,000 – 53,000 yearly

London, London, United Kingdom

Last Updated: 15/11/22

Job Description

Supermums is an award-winning recruitment company with a difference. We specialise in placing skilled candidates in flexible roles within the Salesforce ecosystem. We work with an exciting and impressive range of companies to support their recruitment process. The following job position is working for one of our clients and we welcome you to contact us for more information and discuss further if you feel you have the skills and experience to apply. If you would like to discuss any other potential jobs we may have available at the moment, then please register with us at

Salary: Up to £53,000 per annum

Location: UK based - Remote

Term: Full Time

Job Profile

Job Title: IS Business Analyst

Directorate: Business & Finance Services

Reports To: Head of Technology User Experience & Planning

Matrix Reporting To: None

Disclosure Check Level: None

Date created/last reviewed: 15/10/2020

Overall Role Purpose

The IS Business Analyst helps people with sight loss to lead the life they choose by gathering, analysing, documenting and validating the needs of business stakeholders, shaping IS solutions and acting as a voice of the business within IS developments, building a close understanding of operational requirements.

Key Responsibilities

  • Working as part of a team capturing and defining system enhancement requirements between the business and IS across the agile development cycle.
  • Working with the agile team across scrum events, identify prioritised tickets from the product backlog for Sprint +1, Sprint+2, Sprint+3, and ensure all tickets are ‘sprint ready’ at the required time.
  • Working with Head of Technology Design and the Technology Business Partners, provide requirements engineering and business analysis services to the business for IS related projects and changes. Analyse business processes in project specific areas of the organisation and create user stories and functional specifications with a strong focus on the end user. On completion of analysis, provide further support as required with the project team to draw up specific proposals for modified or replacement systems. Support in the creation of business cases for high value projects as required.
  • Establish and maintain a network of contacts across the business to better understand business requirements.
  • As part of a project team, work with third party suppliers of package and bespoke solutions to ensure that systems are designed and built to meet our client’s requirements. Support in the analysis and definition of data migration requirements.
  • Support users during User Acceptance Testing assisting them with the creation of testing strategy and plans, additionally, carry out investigations and scoping, leading to any further change activities.
  • Support business change by working closely with other parts of IS, the relevant business areas and project teams to ensure business change activities are planned and effectively managed to ensure technology investment is maximised.
  • Analyse IS related business processes in order to identify alternative solutions, assess feasibility and recommend new approaches alongside the cross functional project team.
  • Support the Technology Business Partners in helping the business understand the capacity and constraints of IS to support their needs through the governance and project process.
  • Enable the business to get the maximum use from IS by keeping abreast of relevant IT developments, by maintaining effective relationships with fruitful sources of information, including network groups, IT suppliers’ Research & Development functions and peer site forums.
  • Our client is a learning organisation and they are committed to fostering a positive climate for continuous learning. They expect all their people to demonstrate commitment and actively participate in continuous professional development (CPD).

Breadth/Scope of Accountability

People Accountability

Number of Direct Reports: None

Number of Indirect Reports: None

Number of Volunteers Supervised: None

Financial Accountability

Annual Income Accountability: None

Assets Managed: None

Budget Accountability: None

Application of this Job Profile

All employees are required to carry out other such duties as may reasonably be required to fulfil their role and support functional and organisational objectives.

All employees must also:

  • Comply with all organisational policies
  • Promote the vision and values of the organisation
  • Engage in continuous personal development

This job profile is accurate as at the date shown above. It does not form part of contractual terms and may be varied to reflect or anticipate changes to the role.

Person Specification



  • Diploma in Computing (or with a significant computing element) and/or Professional IT qualification or equivalent experience.

Job-Related Experience


  • Stakeholder management.
  • Business analysis, including tools and techniques for information modelling, understanding business operations and customer needs.
  • Requirements engineering.
  • Provision of internal consultancy.
  • Broad experience of working in IT support roles.
  • Working with and managing third party suppliers.
  • Assistive technology.



  • Familiar with the principles, processes and practices associated with internal consultancy in the IT environment.
  • Knowledge of demand management to enable optimal resourcing of the project portfolio.
  • Knows how to make and sustain a business case through effective benefits management.


  • Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within the organisation

Skills and Competencies


  • Requirements engineering.
  • User acceptance testing processes and techniques.
  • Methods and techniques for developing business cases.
  • Ability to work with a broad range of user experience and abilities.
  • Establishing relationships and maintaining contacts with people from a variety of backgrounds.
  • Effective interpersonal, team-working and communication skills (both oral and in writing)
  • Able to convey complex technical issues to users and management.


  • Understanding the needs of all internal customers and keeping them in mind when taking actions or making decisions.


Our client’s behaviours capture the essence of what it is to be their people, whether staff or volunteer. They describe the experience they expect everyone – the people they support, donors, partners, their volunteers and staff – to have while working with them. Their people are:

  • Person-centred - a group of people working to help each person affected by sight loss. They listen, and recognise that every individual is different in where they’ve come from and where they’re going. They are open, empathetic and inclusive. They place the person at the centre of every decision.
  • Expert - specialists in what they do. They are committed to excellence and will never stop innovating. They respect their history, but seek out ways to adapt and improve, and are always willing to learn.
  • Optimistic - relentless in their belief that people with vision impairment can lead the life they choose. They are passionate about helping each person, committed to challenging barriers, and proud of who they are and what they achieve.

So, they: -

  • Partner - They only change lives when they collaborate. They build valued relationships with donors. They work together with their service users and colleagues, volunteers and partners – and their dogs, of course – to deliver great outcomes. They support and develop each other.
  • Lead-by-example - They can all be a guide. They take the lead and then hand it over, empowering people to make progress independently. They gain trust by having faith in others, and influence by example. They do what they say they will.
  • Engage - They cannot change lives if they look on from the side-lines. They get involved, take ownership, and feel responsible for all they do, think and say. They celebrate wins big and small, and they hold themselves and each other to account.

They use competency-based questioning within their recruitment processes to assess the extent to which candidates demonstrate these behaviours – in ways appropriate to this role – in how they are at work and generally as people.


If the role does or may involve working with children, young people or vulnerable adults, or supervising those that do, we’ll also be assessing ‘safeguarding competencies’ as part of the process. These are:

  • Appropriate motivation to work with vulnerable groups;
  • Emotional awareness;
  • Working within professional boundaries and self-awareness; and
  • Ability to safeguard and promote the welfare of children, young people and adults and protect from harm.


A flexible approach with a willingness to work outside of core hours and away from home when required.

Company Details

Our mission is to accelerate the careers of women and other professionals in the Salesforce eco-system through providing training and employment support. Supermums empowers mums (dads and those who aren’t parents) to develop their career in the Salesforce ecosystem. No matter what you are into, this innovative sector has a place for you and you don’t need to be techie to understand it...