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Salesforce Business Analyst

Up to 80,000 yearly

London, London, United Kingdom

Last Updated: 17/3/23

Job Description

Supermums is an award-winning recruitment company with a difference. We specialise in placing skilled candidates in flexible roles within the Salesforce ecosystem. We work with an exciting and impressive range of companies to support their recruitment process. The following job position is working for one of our clients and we welcome you to contact us for more information and discuss further if you feel you have the skills and experience to apply. If you would like to discuss any other potential jobs we may have available at the moment, then please register with us at

Salary: Up to £80,000 per annum

Location: UK Based – Remote

Term: Permanent

Responsible to: BA and Functional Team Leader

Travel: Minimal

Additional Note/s: No sponsorship provided

Job Purpose

Engage directly with clients to capture business requirements, model processes diagrammatically, identify user stories and acceptance criteria. Challenge, as required, clients to modify existing processes to better align to best-practice and Salesforce solutions. Assist with testing solutions and delivering training.

Roles and Responsibilities

Business Analyst

  • Lead workshops for discovery and requirements gathering.
  • Model processes.
  • Define features, user stories, and acceptance criteria where necessary.

Skills and Experience

Professional Skills


  • Excellent communication skills.
  • Ability to communicate clearly with end users and key project team members.
  • Excellent organisational skills.
  • Ability to reach out to colleagues for assistance.


  • Ability to communicate with client executives.



  • Good knowledge of Standard features including Flows, Security, and Reporting.
  • Good knowledge of reporting and dashboard capabilities.
  • Good knowledge of Roles, Profiles, and permission sets.


  • Experience of using Miro



  • 2+ years of experience of gathering and documenting requirements.
  • 2+ years of experience of modelling processes (i.e. UML).
  • Experience of defining requirements as features and user stories.
  • Experience of working in Agile Methodology
  • Experience of running workshops with multiple departments/teams present


  • Experience of working in a consultancy.
  • Knowledge of Healthcare Life Science sector
  • Knowledge of Manufacturing/Engineering sector
  • Experience of working on Integration projects



  • Degree or equivalent experience in a relevant field.
  • Salesforce Certified Administrator.


  • Salesforce Certified Sales/Service Consultant.

Customer Focus


  • Develops and maintains productive relationships with internal and external customers.
  • Explores customer situation with them to develop a fuller understanding of the underlying need.
  • Advocates customer satisfaction as a key value.
  • Deals effectively with dissatisfied customers.

Decision Making


  • Makes and communicates clear decisions.
  • Balances risks and benefits of various options and decisions.
  • Takes responsibility for the outcomes and impact of their decisions and those they delegate.

Company Details

Our mission is to accelerate the careers of women and other professionals in the Salesforce eco-system through providing training and employment support. Supermums empowers mums (dads and those who aren’t parents) to develop their career in the Salesforce ecosystem. No matter what you are into, this innovative sector has a place for you and you don’t need to be techie to understand it...