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Enablement Engineer

Baltimore, Maryland, United States

Last Updated: 18/6/22

Job Description

What we are about

Youreka is a leading Salesforce ISV partner specializing in the development and deployment of secure, cloud-based enterprise applications on the Salesforce platform.

Our premier field service application, Youreka, helps to guide field service technicians through complex procedures, inspections, assessments, and checklists on their mobile device with or without internet connectivity. Youreka is built on the Salesforce platform and is in the top 2% of all Salesforce AppExchange applications! This is your chance to be part of one of the fastest growing applications in the Salesforce ecosystems!

What you will do

The Enablement Engineer will serve as a product expert, guiding customers and consulting partners through the initial implementation of Youreka. During this onboarding process, they will serve as the primary technical point of contact, ensuring our customers take full advantage of Youreka’s features, educating our customers on best practices, and providing design/build oversight. And in some cases, the Enablement Engineer will get their hands dirty to move a customer through a challenging time in the implementation.

In addition to direct customer facing enablement, we believe strongly in providing online resources that allow our ever-growing customer and partner base to skill up at their own pace. That is why, in addition to customer specific onboarding responsibilities, the Enablement Engineer will help build and extend the various self-service enablement tools Youreka offers our customers, including our LMS (Learning Management System) and knowledge base.

Skills and experience you need to be successful

  • Bachelor’s degree or equivalent experience
  • 2+ years’ working within the Salesforce ecosystem as a solution expert (e.g. Solutions Engineer or Solution Architect)
  • 2+ years’ operating as an externally facing consultant/ trusted advisor
  • One or more Salesforce Cloud Consultant certificates
  • Desire to help and inspire customers as they start their journey with Youreka
  • Experience implementing/managing the implementation of new technology
  • Proven ability to lead customer facing sessions and bring new insights, ideas, and best practices into discussions
  • Experience advising on a comprehensive technical design, ensuring customers get the most out of their investment in Salesforce and Youreka
  • An eagerness to become a Youreka product expert quickly

Skills that would be a bonus

  • Service Cloud, Field Service or Health Cloud Consultant certificate
  • Field service experience
  • Healthcare industry experience
  • Experience with complex system integrations, preferably involving Salesforce.com
  • Experience designing solutions leveraging Visualforce and Apex
  • Experience designing solutions leveraging Lightning Components (Aura or Web)
  • Experience with web services: JSON, XML
  • Experience with some or all of the following: A C-based language (preferably Java), SQL, HTML, CSS, JavaScript (any popular framework)

Location

Our team fully accommodates remote work so there are no specific location requirements for this role.

We have

  • An amazing team focused on doing #Whateverittakes to help our clients and teammates be successful
  • A calling to innovate and improve every day
  • A competitive benefits and compensation package
  • Room for rapid growth and an emphasis on talent development
  • A fun, casual team environment with cool co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths to make all of us better!
  • A great benefits package including medical, dental, vision, 401k, AD&D and Life Insurance coverage, employer paid short term disability coverage, wellness initiatives, and more!
  • Competitive Paid Time Off (PTO) package that includes time in service increases, Volunteer Time Off (VTO), 9 Holidays, and flexible work schedule

Youreka is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.



Company Details

Our Story Welcome to Youreka. Our mission is to help frontline workers do their very best work and help organizations deliver exceptional customer experiences in the field. At the center of this is the Youreka platform which makes it incredibly easy to build and deploy smart mobile service applications that guide field workers through complex and dynamic procedu...