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Salesforce Support Consultant

Up to 65,000 yearly

London, London, United Kingdom

Last Updated: 17/3/23

Job Description

Supermums is an award-winning recruitment company with a difference. We specialise in placing skilled candidates in flexible roles within the Salesforce ecosystem. We work with an exciting and impressive range of companies to support their recruitment process. The following job position is working for one of our clients and we welcome you to contact us for more information and discuss further if you feel you have the skills and experience to apply. If you would like to discuss any other potential jobs we may have available at the moment, then please register with us at

Salary: Up to £65,000 per annum

Location: UK Based – Remote

Term: Permanent

Responsible to: Support Team Leader

Travel: Minimal

Additional Note/s: No sponsorship provided

Job Purpose

Provide 1st, 2nd, and 3rd line support to clients. Solve directly or provide root cause and identify solution to development team.

Roles and Responsibilities

Technical Support

  • Ensure the solutions supported by our client are maintained to the highest possible standard.
  • Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
  • System configuration, scripting and new user administration as required.


  • Undertake any other duties of a similar level and responsibility as may be required from time to time.
  • Occasionally assist with development work as part of a project team.

Skills and Experience

Professional Skills


  • Good communication skills.
  • Ability to communicate clearly with end users and key project team members.
  • Excellent organisational skills.
  • Ability to reach out to colleagues for assistance.


  • Ability to communicate with client executives.



  • Good knowledge of Standard features including Flows, Security, and Reporting.
  • Excellent knowledge of reporting and dashboard capabilities.
  • Excellent knowledge of Roles, Profiles, and permission sets.
  • Experience of change sets.



  • 2+ years of experience of developing/supporting solutions in Salesforce.


  • Experience of working in a consultancy.



  • Degree or equivalent experience in a relevant field.
  • Salesforce Certified Administrator.


  • Salesforce Certified Advanced Administrator.

Customer Focus


  • Develops and maintains productive relationships with internal and external customers.
  • Explores customer situation with them to develop a fuller understanding of the underlying need.
  • Advocates customer satisfaction as a key value.
  • Deals effectively with dissatisfied customers.

Decision Making


  • Makes and communicates clear decisions.
  • Balances risks and benefits of various options and decisions.
  • Takes responsibility for the outcomes and impact of their decisions and those they delegate.

Company Details

Our mission is to accelerate the careers of women and other professionals in the Salesforce eco-system through providing training and employment support. Supermums empowers mums (dads and those who aren’t parents) to develop their career in the Salesforce ecosystem. No matter what you are into, this innovative sector has a place for you and you don’t need to be techie to understand it...