(Archived) Salesforce CPQ Business Analyst (Remote)

Kander is a boutique consulting firm focused on helping organizations with cloud application implementations and program management strategies by clarifying business strategies and creating roadmaps that align with their mission. Our passion is helping organizations determine their path and identify the technology vehicle to achieve true North. We’re growing rapidly and looking for intelligent problem-solvers to join our team and help our clients achieve their business objectives.

We are looking for an experienced Business Analyst who specializes in Salesforce Revenue Cloud, and who works collaboratively with clients to design and implement CPQ solutions. This role is for you if you strive for and deliver excellence for yourself, your team, and your clients. You have a natural curiosity to uncover a client’s pain points, key requirements, and implicit needs and the charisma to cast a vision for what is possible with the Revenue Cloud. You have hands-on declarative configuration experience implementing, products and price books, price rules, discounting, quoting, approvals, invoicing, and amendment and renewal processes.

Candidate Must Haves:

• At least 2 years of CPQ Experience
• Project Quals for 2 Successful CPQ Implementations
• At least 3 years of Experience as a Salesforce Business Analyst

• Salesforce certification (Nice-to-have but not required): Administrator, Sales Cloud Consultant, & CPQ Specialist

What you will do:

• Work closely with a Solution Architect in a client-facing capacity, your primary responsibility is to identify and document business processes, as well as gather, synthesize, and translate business requirements into user stories to provide quote-to-cash (Q2C) automation solutions
• Co-lead discovery workshops to gather, define, and document business processes and functional requirements
• Document requirements in the form of process flow diagrams and user stories
• Participate in the creation of prototypes and proofs-of-concept and demonstrate solution functionality to business stakeholders as needed
• Implement the necessary declarative configurations for Salesforce Revenue Cloud, including products and price books, price rules, discounting, quoting, approvals, invoicing, and amendment and renewal processes
• Develop implementation estimates and plans for phases of the delivery lifecycle, including configuration, development, testing, training, communication, deployment, and post-go-live support
• Design user story test scripts and participate in end-user acceptance testing
• Demonstrate a strong understanding of Salesforce CPQ capabilities and clearly communicate its limitations and best practices to clients
• Present solution options to the client, evaluating the pros and cons of declarative configuration against code and customization
• Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
• Participate in training content development and Administrator and end-user training delivery
• Work anywhere remotely with up to 25% travel required based on client needs and Covid safety concerns

What you bring to the role:

• Hands-on declarative configuration experience implementing products and price books, price rules, discounting, quoting, approvals, invoicing, and amendment and renewal processes
• Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
• Skilled at defining and documenting business processes and requirements for ongoing system improvement initiatives
• Proficiency in custom development concepts such as Lightning components, Apex, triggers, and web services
• Excellent client-facing, written and oral communications skills
• Experience in the High Tech or Manufacturing industries is highly desired
• Active Salesforce certifications or ability to achieve relevant certifications upon hire within first several months
• Preferred Salesforce certifications: Billing Specialist Superbadge, Advanced Billing Specialist Superbadge, Experience Cloud Consultant, Service Cloud Consultant
• Experienced in project management theories, practices, and methods including Agile
• Experienced with Visio, JIRA, Copado, or similar tools desirable
• Understanding of complementary CPQ applications such as Logik.io, DocuSign CLM, Conga Contracts, Zilliant, PROS, and Avalara Tax
• Bachelor’s degree in business, computer science, or engineering

This position is a contractor role only.