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eCRM Executive

25,000 – 30,000 yearly

London, London, United Kingdom

Last Updated: 15/9/22

Job Description

Supermums is an award-winning recruitment company with a difference. We specialise in placing skilled candidates in flexible roles within the Salesforce ecosystem. We work with an exciting and impressive range of companies to support their recruitment process. The following job position is working for one of our clients and we welcome you to contact us for more information and discuss further if you feel you have the skills and experience to apply. If you would like to discuss any other potential jobs we may have available at the moment, then please register with us at

Salary: Up to £30,000 per annum

Location: Hemel Hempstead – Hybrid, 3 days office, 2 days remote

Term: Permanent

eCRM Executive

Strong customer relationships drive sales. Our client is looking for an eCRM Executive to help build those relationships by nurturing prospects, generating new sales and driving repeat bookings and referrals, through the implementation of their eCRM strategy.

What you’ll be doing

You will be working as part of the CRM team managing the CRM system in order to maximise the lifetime value of each of the guests. This includes:

  • Helping to manage a CRM system that enables to nurture prospects, generate new sales, drive repeat bookings and referrals and re-engage lapsed guests
  • Developing our client’s weekly emails and SMS comms in line with their trading requirements
  • Assisting in developing and delivering CRM campaigns through existing channels and seeking opportunities to use new channels
  • Supporting the end-to-end customer communication strategy, developing engaging, impactful, and personalised campaigns that are on-brand, delight our customers and support our commercial objectives
  • Reporting on trading activity and promotional messaging, customer experience and engagement across the business
  • Working as part of the project team to drive the segmentation project
  • Supporting the sales & operations team by helping to develop and enhance the sales communications strategy

Skills, experience and qualities you’ll need

If you can match the skills, experience and qualities listed below, we’d love to hear from you:

  • Marketing degree or similar
  • At least 2 years’ experience in a similar role and an understanding of marketing within a similar business
  • Excellent attention to detail
  • A clear and collaborative communication style within a team and across teams
  • Motivated by delivering against targets
  • Able to adapt your methodology and mindset positively to changing circumstances

What we can offer you

This is a great opportunity to build your career in a company undergoing an exciting transformation. Additional benefits include:

  • Competitive Pension
  • Bonus Scheme
  • Health Cash Plan
  • Life Insurance
  • Discounts on Holidays
  • On Park Discounts
  • Awards and Recognition

Company Details

Our mission is to accelerate the careers of women and other professionals in the Salesforce eco-system through providing training and employment support. Supermums empowers mums (dads and those who aren’t parents) to develop their career in the Salesforce ecosystem. No matter what you are into, this innovative sector has a place for you and you don’t need to be techie to understand it...