CRM Platform Manager - REMOTE
90,000 – 130,000 • yearly
Job Description
About Rebuy
Rebuy is SaaS application that is redefining data-powered shopping experiences with a new breed of personalization and merchandising solutions, which turn intelligence into revenue generating actions.
We offer onsite solutions, marketing tools and automation, RESTful API, JavaScript Library, and more to help supercharge high growth brands.
Rebuy is a fully remote company and trusted by some of the fastest growing brands in DTC such as Pura Vida, Something Navy, Primal Kitchen, Kopari, UMZU, and many more.
We value ownership, self-motivation, and empathy. Each team member plays a significant role in the company, and is helping to shape the future of intelligent commerce. We build strong and lasting partnerships with all of our merchants and partners, provide a safe and fun work environment, and truly love what we do.
About the Role
As the CRM Platform Manager, you’ll play a vital role at Rebuy. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce and Hubspot platforms, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our CRM user experience is of great importance to us, therefore the CRM Platform Manager should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
We are looking for someone with a good understanding of the Salesforce and Hubspot platforms, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The CRM Platform Manager should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce or Hubspot project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.
Responsibilities
This is a varied business facing role, with the following responsibilities:
- All aspects of user and license management for Salesforce and Hubspot including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Sandbox environment management
- Hubspot configuration changes including (but not limited to): creation and maintenance of workflows, custom fields, reports, dashboard development, and data flow management
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Create a platform roadmap and define priorities, liaising with stakeholders
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce and Hubspot data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- User support tickets
- Monitor and improve user adoption
- New user and ongoing user training
- Technical documentation
- Working with integrated applications including SalesLoft, StoreLeads, Apollo, etc.
Qualification & Background
Required:
- Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with Sales Cloud.
- General Hubspot product knowledge with at least 1+ years of Hubspot Administration hands-on experience with Marketing Hub Professional and CSM Hub Professional.
- Salesforce Trailhead Badges/Super Badges
- Certified Salesforce Administrator
Desirable:
- Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
- Bachelor’s/Postgraduate degree, or professional qualification
Knowledge, Skills, and Abilities
Required:
- A proactive attitude to platform enhancements
- Designing scalable, best practice solutions
- Excellent relationship-building skills
- Ability to liaise with stakeholders at all levels
- Translating requirements into technical solutions
- Experience in change management and governance
- Training end users and key stakeholders
- Technical documentation
- Available and responsive to questions
- Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Desirable:
- Demonstrates continued personal/professional development
- Active in the Salesforce community
What You’ll Get
Rebuy is a fully remote company and we provide our employees with everything they need to succeed both professionally and personally.
- Work from anywhere (with a strong internet connection)
- 100% free health, dental, and vision insurance for you and your family
- Flexible vacation, paid holidays, parental leave, and sick leave policies
- 401(k) retirement plan
- Company contributes 3% of your salary as a 401(k) bonus (no vesting)
- Amazing team of highly talented and driven people, redefining intelligent commerce
