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Project Delivery Manager

99,178 – 246,558 yearly

Washington, Washington DC, United States

Last Updated: 18/1/23

Job Description

This position is located at Consumer Financial Protection Bureau, CONSUMER RESPONSE. As a Project Delivery Manager, you will be responsible for leading complex projects relating to the Consumer Response customer relationship management system (CRM).

Responsibilities

As a Project Delivery Manager, you will:

  • Define Consumer Response's technical strategic direction for CRM and provides direction of project management activities, ensuring that technical solutions are scalable, repeatable, effective, and meet the expectations of the Bureau's and Consumer Response's senior executives. Provide the technical leadership and vision to maximize the usage of Consumer Response's Salesforce CRM.
  • Document project charter, project plans, and provide status reports and risk and issue identification, escalation, and resolution. Identify and manage critical resource and other project constraints as well as budget and staffing needs. Develop, execute, and maintain a viable, ongoing communications strategy for each project. Use project management practices, tools, and techniques to manage and control projects throughout their project lifecycle and influence change in Consumer Response. Support projects as they go through the processes of other CFPB offices (procurement, T&I, finance, etc.).
  • Serve as Consumer Response's Salesforce CRM subject matter expert, clearly articulating the pros and cons of various technologies, platforms, and case management approaches. In coordination with the Office of Technology & Innovation (T&I), evaluate potential software solutions, including off-the-shelf and open source components, and accompanying system architecture to ensure that solutions meet business requirements. As needed, conduct feasibility analyses to prioritize solutions. Determine which supporting technologies and platforms to use, clearly articulating pros and cons. Oversee the implementation of selected solutions, providing oversight of Consumer Response's Salesforce CRM vendor.



Company Details

The Consumer Financial Protection Bureau is a 21st century agency that implements and enforces Federal consumer financial law and ensures that markets for consumer financial products are fair, transparent, and competitive.