(Archived) Salesforce Program Manager

About the role

This is an exciting opportunity to be a pivotal player in our company’s growth by owning the development of one of our most business-critical tools.

You’ll uncover the needs of our Salesforce-using teams, find opportunities for efficiency and optimization, define, and prioritize development and then work with our Business Applications and Engineering teams to realize your vision.

This is an ideal role for an experienced Salesforce professional who is passionate about the product and its potential to transform the work of Sales, Marketing, and Service teams. You’ll have a high profile within the company and a broad remit to drive excellence in everything we do using Salesforce.

You will report directly to the Vice President of Sales and Marketing but will be a truly cross-functional team member, working with many of our most important teams including Sales, Marketing, and Customer Service.

Responsibilities

• Develop the strategy and vision for our Salesforce organization. Build and track the product roadmap, features, milestones, and dependencies.

• Working directly with the leaders of the sales team, identify opportunities to use Salesforce to support the team's work (e.g., calculating commission reports).

• Work with stakeholders in Sales, Marketing, and Customer Support to identify needs and define best practice solutions.

• Serve as the company’s techno-functional subject matter expert for all things Salesforce.

• Review the workflows and processes of our Salesforce-using teams, perform gap-analysis, and proactively suggest efficiencies and opportunities for optimization.

• Work with our Business Applications team and Salesforce Administrators to guide the design and implementation of new features, integrations, and tool implementations.

• Own the Salesforce project backlog and work with the business applications team to prioritize and organize their work.

• Lead major Salesforce projects, such as integrating new business units into our organization. Set the scope, deliverables, and timeline for projects. You will be responsible for guiding projects to successful, on-time completion.

• Maintain a high-level of familiarity with other IT / business application capabilities/scope in order to make recommendations re. Upstream/downstream integration.

• Partner with team and department leads to ensure adequate initial and ongoing training is available to users.

Requirements

• 5+ years of experience working with Salesforce (including experience working with the Sales Cloud, Service Cloud, Pardot, and Communities).

• A track record of supporting a sales team operationally, including calculating commissions and producing reports.

• Prior experience as the owner of a Salesforce-centered go-to-market and customer service stack, including being responsible for selecting tools, implementing, maintenance, and support.

• Deep expertise in Salesforce platform functionality and best practices, including both theoretical and practical knowledge of key elements of Salesforce administration including managing objects, fields, record types, roles/profiles, third-party integrations, flows and processes, etc.

• Excellent communication skills with the ability to collaborate with co-workers across the company, including Sales, Marketing, Customer Service, and IT/Engineering.

• Familiarity with the software development lifecycle and project management principles, including prior experience with project management software such as Jira.

• Preferred: current Salesforce administrator certification.