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Salesforce Field Service (SFS) Solution Architect (SA)

Austin, Texas, United States

Last Updated: 11/11/22

Job Description

Salesforce Field Service (SFS) Solution Architect (SA)

Position Overview:
The Salesforce Field Service (SFS) Solution Architect (SA) is tasked with working as a key member of our project team to ensure smooth and efficient implementation and integration between technical and functional system requirements, providing consultative advice to customers regarding industry best practices and process methodologies, as well as creating a solution that best meets our client’s needs.

SFS(FSL):
Required: FSL Consultant, Service Cloud, at least 5 E2E Implementations in SA role
  • Certified Salesforce Field Service Lightning Consultant
  • Experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc)
  • Ability to configure Service Rules and Objectives in support of Field Service business processes
  • Experience installing FSL managed package and guided setup configuration

Primary responsibilities include overall project and customer success as well as:

  • As a key contributor on a project team, guide customers through the implementation of Salesforce solutions using RoyCon Technologies’ methodology
  • Engage customer stakeholders to understand desired business outcomes and define success criteria
  • Articulate to customer stakeholders the value of recommended solutions and approach
  • Lead Customer-facing Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
  • Perform fit-gap analysis between Salesforce functionality and client requirements
  • Document business requirements as part of the Technical Design Document in collaboration with Technical Architect
  • Manage the delivery and testing of the functionality by Development resources
  • Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
  • Develop training curriculum and deliver training sessions to the solution’s end users
  • Work with a Project Manager to manage a project to scope, budget, and timeline expectations

Basic Requirements:

  • BA/BS degree in Business, Computer Science or Engineering – or equivalent work experience; MBA preferred
  • 3-5 years’ experience consulting within the Salesforce ecosystem
  • Strong experience with business process definition, best practices, and reengineering
  • Documented proficiency in writing user stories to capture Salesforce requirements
  • Knowledgeable with data migrations from third-party systems to Salesforce
  • Experience building Salesforce integrations with 3rd party applications
  • Solid understanding of the key levers for B2B, B2C, hybrid business models
  • Understanding of key concepts of user-centered design and design thinking
  • Desire to continue to grow their knowledge inside the Salesforce ecosystem
  • Great teamwork and collaboration skills

Required Certifications: Admin, Sales Cloud Consultant, Service Cloud Consultant

Preferred Certifications: Experience Cloud Consultant; CPQ Specialist; SFS Consultant; Platform App Builder; Platform Developer 1.
We’re based in Austin Texas and are open to both local and remote candidates. If you’re interested in this role please apply today!



Company Details

We’re a technology-driven, people-first, and highly collaborative organization. With a flexible work-from-home environment, our employees have unlimited vacation and sick leave that affords them the work-life balance they need to thrive. With flexible work-from-home schedules, we encourage our team to be a part of a connected community via Slack channels. This allows our team to remain const...